Ormat Kenya/Support/Help & policies
Help & policies
The policies behind every validation in this system, answers to the questions the Admin desk gets most, and a route into IT when something is genuinely wrong.
Policy library
PDFHR-04 — Staff housing & allowancesWhat the housing allowance covers, and what cannot be claimed separately.PDF · 14 pages
PDFHR-11 — Staff Dependant Education ProgrammeEligibility, caps by level of study and the term application window.PDF · 22 pages
PDFHR-08 — Employee education & service bondsEEAP eligibility, continuing enrolment and the bond schedule.PDF · 11 pages
PDFFIN-02 — Annual limits & entitlementsHow limits are set, activated and drawn down across the academic year.PDF · 9 pages
PDFFIN-07 — Reimbursement & supporting documentsWhat counts as proof of payment for each expense type.PDF · 16 pages
PDFFIN-09 — Travel, per diem & mileageRate schedules, trip logs and the receipts each claim needs.PDF · 19 pages
Frequently asked
When does my limit actually go down?
On approval, never on application. Until the final approver signs, the amount shows as 'in flight' on your entitlement meter and the headline remaining figure is unchanged.
Why can I not claim for a dependant I have added?
My claim was returned. Do I start again?
The school fees deadline has passed. What now?
Can I claim electricity at staff housing?
Who pays the school — me or Ormat?
Talk to a person
Grace Wanjiru · Admin Officer
School fees, dependants, limits · ext. 4210
Mercy Nyambura · HR
Eligibility, bonds, policy questions · ext. 4180
IT service desk
Access, Okta, system errors · ext. 4400
Raise a ticket
For anything the system will not let you do. Include the claim reference.
